General FAQ
Q:
How do I create an account?
A:
There is a "Sign Up" button on the homepage which will take you to the user creation form. Once you have created an account then you will be able to search for or join leagues.
back to top
Q:
Which fantasy games does FantasySportsMarket.com offer its services for?
A:
Currently, we offer our services for; Fantasy Football, Baseball, Basketball and Hockey. We are also working to add Golf and Auto-Racing. If you happen to find a sport that we don’t offer, go to our “Support Page” and shoot us an email and we’ll add your preferred fantasy game to our list. Whatever fantasy game it is, we can provide our services for it.
back to top
Q:
What is a forum on FantasySportsMarket.com?
A:
An Internet forum, or message board, is an online discussion site and FantasySportsMarket.com offers a forum for all of our users to get a discussion going. As long as you don’t violate language requirements (no racial slurs)…write whatever you guys want and get your talk on.
back to top
Q:
What is the minimum age requirement to use FantasySportsMarket.com?
A:
To use FantasySportsMarket.com you must be at least 18 years of age.
back to top
Q:
Can I have more than one FantasySportsMarket account?
A:
In the interest of fairness, you may only make one account.
back to top
Q:
Is FantasySportsMarket.com secure?
A:
FantasySportsMarket uses the most secure services to ensure that your money is safe over the course of each fantasy season. Authorize.net, our reputable third party merchant account provider, handles all credit card transactions. After you pay your entry fee, your funds will be stored at our FDIC-insured bank, TD Bank. Finally, FantasySportsMarket is also protected by Verisign’s security services so that any communication that is made on the site is hacker-safe so you can feel comfortable that your information is safe at all times. You can also take a look at our privacy policy (link to privacy policy) if you want more information.
back to top
Q:
What do I do if I lose my password?
A:
There’s no need to worry if you’ve forgotten your account password, just click “Forgot Password” at the login screen. You’ll be prompted to enter your Player ID and email address, and a temporary password will be sent to you. This password is case sensitive and will expire after 8 hours, so make sure to log in and change it as soon as you can.
back to top
Q:
Does FantasySportsMarket provide the fantasy game?
A:
No, as of right now we do not provide the fantasy game. The best part about this is FantasySportsMarket does not make you choose a specific fantasy sports game provider to use our services. This way, you can use whatever provider you want and then you come to us right after you set up the league and we can take care of your league’s entry fee collection.
back to top
Q:
When is FantasySportsMarket.com going to start selling merchandise?
A:
We plan on selling merchandise in the coming months. We will let everyone know when we get our items in for sale.
back to top
Q:
Is FantasySportsMarket compatible with Mac?
A:
Yes, FantasySportsMarket’s systems are compatible with PC and Mac
back to top
Q:
Why don’t some of the links work on FantasySportsMarket.com?
A:
If your links are not working, you may have pop-up blockers enabled on your system. Web browsers, Internet Security software, and popular toolbars including Google, MSN and Yahoo often have built-in popup blockers. Please disable any active blockers and try the link again.
back to top
Q:
I forgot my password, what do I do?
A:
In the “Member Login” area on the homepage, click on the “forgot password” link and follow directions. Your password will be emailed to the account that you designated to your account.
back to top
Q:
How can I help improve FantasySportsMarket.com?
A:
At FantasySportsMarket.com, we constantly work to improve the user experience for our users. To help us provide you with a better experience, please fill out the form provided in the Support Us (link to Support Us) section and let us know of any issues you may have with our website or of any problems that you believe need our attention. Please be as detailed as possible when describing your computer setup, and the circumstances under which the problem occurred. Also if you have any suggestions let us know too. The more you help, the more we will be able to change the site and make it more user friendly.
back to top
Q:
My question is not answered here. Where can I find the answer to my question?
A:
If you have a question that is not answered in our “Frequently Asked Questions” feel free to go to our “Support” page and shoot us an email. The “Support” link is on the top right corner of the homepage. FSM will try its best to answer within 1 hour. Just make sure that our mail doesn’t end up in your junk folder. If you want to send us an email directly, feel free to email us info@fantasysportsmarket.com
back to top
Q:
My league charges fees for in-season transactions. How do I account for these fees using FSM?
A:
We don’t offer this service right now but if you want you can add funds manually to your league account using the deposit button on the homepage.
back to top
Q:
Can I get my money back if I feel like FantasySportsMarket is not for me?
A:
Of course. Maybe you couldn’t find a league you wanted to play in. Maybe you just don’t like the way the site looks. Whatever the reason is, if you feel that FantasySportsMarket is not for you, and as long as it is within two weeks of the start of the regular season you can get your money back. Just send us an email at info@fantasysportsmarket.com and we will process the refund right away.
back to top
Q:
I’m worried about collusion between players that I don’t know. What steps has FantasySportsMarket.com taken to deter this problem?
A:
We all have been faced with a couple of owners that don’t mind playing the game unfairly to win a couple of bucks; most of the time you see a team trade it’s top players to a “colluding” team. This is a serious offense that FantasySportsMarket.com takes very seriously. In order to avoid these problems for the players there are several steps that you can take to help us get rid of these players.
The SUPPORT page contains a field titled “concerning” – Within that field scroll down to “Report Fraud/Cheating/Collusion” feature on everyone’s profile. If you feel that some players are playing unfairly in your league, please send FantasySportsMarket an alert using this method and we will suspend their account unless we feel that they have not played unfairly. If the user is suspended they will not be able to access their FantasySportsMarket account.
Also, if the user wants us to take a deeper look into their league, they can provide their league information to FantasySportsMarket.com’s legal team and we will go directly into your league’s account on your fantasy game provider and assess whether the actions taken fall under FantasySportsMarket’s “colluding” clause. The actions taken by the “colluding” players must be drastically unfair. Many players have different opinions of trades in fantasy sports so FantasySportsMarket will do an analysis of the actions and determine whether the trade fits under the criteria that would provide for a suspension of the players account. For example, if the trade is a bit one sided it will not be a cause for suspension of the user’s account.
If the trade ends up going through and the league is changed in a way that makes the game unfair, FantasySportsMarket.com reserves the right to cancel the league payment group on our site. All player fees that have been sent to FantasySportsMarket will be returned. We want to keep the atmosphere at FantasySportsMarket as fair as possible. Keeping our site safe and secure is our top priority and therefore FantasySportsMarket.com has a Zero Tolerance Policy for fraud and collusion. If we determine that a player is involved in fraudulent behavior we will close their account immediately.
If you feel like you are involved in an unfair league or are experiencing any other fraudulent issues make sure you let us know on the SUPPORT PAGE
As stated above to report a problem, select the “REPORT FRAUDULENT/CHEATING/COLLUSION option in the CONCERNING SECTION
back to top
Q:
Which credit cards do you accept?
A:
We accept all major credit cards; Visa, Mastercard, Discover and American Express.
back to top
The No-Hassle Commissioner
Q:
Can you guarantee collection from each player in my league?
A:
We can’t guarantee that each player pays but we will help each commissioner by sending daily or weekly reminder to “those guys” that have not paid. Your commissioner can control how often these reminders are delivered.
back to top
Q:
How much does FantasySportsMarket.com charge for its services?
A:
FantasySportsMarket charges 3% of each player’s entry fee. So for example, if you play in a league with a $100 entry fee, each player will be charged $103. This fee covers our costs with our credit card processor. At the end of the season you will receive ALL of your leagues entry fees are returned to your league’s winners, minus the 3% fee that FantasySportsMarket charges for our services.
back to top
Q:
What happens to my entry fee?
A:
Once the transaction goes through FantasySportsMarket’s money management system, it is stored in our FDIC-insured bank and will be returned to you at the end of the fantasy sports season with your league’s approval.
back to top
Q:
How do we designate our season winners?
A:
At the beginning of the season, your league holds a vote to designate how much involvement your league’s owners should have in validating the end-of-season winners. Some league winners will be determined by a majority vote while other leagues will provide the commissioner with complete control. The distribution of winnings to the champion depends on the method picked by the league during league registration. We strongly recommend you understand the options available, there will be no turning back at the end of a season if there is a dispute.
back to top
Q:
How long does it take to process a withdrawal?
A:
Withdrawals are usually processed within 48 hours.
back to top
Q:
When are Payouts made to the winners?
A:
Once the league (or commissioner, depending on the approval method) approves winners to FantasySportsMarket and the authorization process is complete, checks will be sent to the winners. The funds will be received within 5-7 business days to the billing address listed on your credit card free of charge.
back to top
Q:
Does FantasySportsMarket.com charge for me to get my money?
A:
FantasySportsMarket does not charge any fees for you to withdraw your funds
back to top
Q:
What is a private league?
A:
A private league is a feature that is most often used when the user has a full league of players and wants FantasySportsMarket.com to handle the collection of the entry fee. If this option is selected on the "Create a League" page, other users in the network will not be able to search for the league. So if you want additional players, do not select "private" when setting up your league.
back to top
Q:
Can I make my league a "public" league on my fantasy sports game provider (i.e ESPN, Yahoo Sports, Sportsline)?
A:
No. Please be sure to make your league a private league when setting up your league on your fantasy sports game provider. If you select a public league, random users will be thrown into your league. If you select "private league," you will be able to control who joins the league. Once the league is set up, you can invite players from FantasySportsMarket.com's network and you can play for an entrance fee (even with strangers!) because we'll handle the collection of entrance fees and dispurse winnings at the end of the season.
back to top
The Social Network
Q:
How do I find players?
A:
Once you register, you will have the option to “find contacts” on the left hand side under the “Welcome” box. If the area is minimized, click on the red arrow and it will expand giving you the “find contacts” option. Click on the button and you have the option to look through random contacts or you can use the search option to find specific players that you want to play with depending on different criteria (entry fee, skill level, fantasy sports they play etc.)
back to top
Q:
How do I change my profile?
A:
Changing your profile is easy. Just click on ‘edit profile’ and change whatever you want.
back to top
Q:
How do I find leagues?
A:
Once you register, look on the top of the site and click “find a league.” Once at the “find a league” page you will see a list of leagues that are open for registration. All the league information will be listed so find a league that suits your taste and click on the league name. This will take you through the credit card transaction process and you will be registered to play in that league.
back to top
Q:
What are the green lights next to some of my contacts?
A:
The green light next to your contacts means that contact is online. If the contact is not online it will be grey.
back to top
Q:
Are there any rules to FantasySportsMarket’s messaging services (i.e Center Court)?
A:
We strive to maintain a safe and friendly environment. FantasySportsMarket has no problem with some trash talking but any “smack talk” that becomes offensive to other users will be deleted (i.e racial slurs). We take your rights seriously and will not tolerate any abuse of the chat feature. If you see someone abusing these rules, send us an email to info@fantasysportsmarket.com or go to the SUPPORT PAGE and contact us there. We take each complaint very seriously. Action will be taken, and if the party is found to be in violation of FantasySportsMarket’s rules, their account will be suspended. We appreciate your help in maintaining a fun and enjoyable atmosphere at FantasySportsMarket.com.
back to top